Assessing the Determinants of Information Accuracy in Coproduction

Authors

Benjamin Y. Clark, Cleveland State UniversityFollow

Document Type

Report

Publication Date

5-27-2014

Publication Title

Social Science Research Network (SSRN)

Abstract

Coproduction is a way in which citizens are involved in delivery of public services. Earlier works in the coproduction literature focus on how citizen participation in government can help reduce costs and improve government services, but the study of how accurate the information gathered via coproduction has not yet been explored. This paper focuses on a coproduction mechanism with an explicit information gathering focus uses: 311 systems (call centers, websites, and smartphone apps). It utilizes the related crowdsourcing literature to better understand the potential errors of coproduction. This results show that task simplicity drives accurate, while task complexity drives inaccuracy. The results also demonstrate that the problems with coproduction are not always a problem of bad information, but poor program management (particularly response time to service requests).

Comments

Social Science Research Network (SSRN) Working Papers series: SSRN-id2442519.pdf

Repository Citation

Clark, Benjamin Y., "Assessing the Determinants of Information Accuracy in Coproduction" (2014). All Maxine Goodman Levin School of Urban Affairs Publications. 0 1 2 3 1233.
https://engagedscholarship.csuohio.edu/urban_facpub/1233

Original Citation

Clark, Benjamin Y., Assessing the Determinants of Information Accuracy in Coproduction (May 27, 2014). Available at SSRN: http://ssrn.com/abstract=2442519.