Does Performance Management Lead to Better Outcomes? Evidence from the US Public Transit Industry
Document Type
Article
Publication Date
5-2013
Publication Title
Public Administration Review
Abstract
Although performance management processes are widely assumed to be beneficial in improving organizational performance in the public sector, there is insufficient empirical evidence to back this claim. In this article, the authors examine the impact of performance management practices on organizational effectiveness in a particular segment of the public transit industry in the United States. The analysis utilizes original survey data on performance management practices comprising both strategy formulation and performance measurement in 88 small and medium-sized local transit agencies in conjunction with comparative outcome data drawn from the National Transit Database maintained by the Federal Transit Administration. The results provide evidence that more extensive use of performance management practices does in fact contribute to increased effectiveness in this segment of the transit industry.
Repository Citation
Poister, Theodore H.; Pasha, Obed; and Edwards, Lauren, "Does Performance Management Lead to Better Outcomes? Evidence from the US Public Transit Industry" (2013). All Maxine Goodman Levin School of Urban Affairs Publications. 0 1 2 3 1505.
https://engagedscholarship.csuohio.edu/urban_facpub/1505
DOI
10.1111/puar.12076
Volume
73
Issue
4
