Factor Structure of the Chinese Service Quality Assessment Scale
Research Quarterly for Exercise and Sport
The quality of service has been the major subject of interest for business and academia. The aims of this study were to investigate the service quality of fitness clubs in Hong Kong and Guangzhou and to examine the underlying factor structure of the Service Quality Assessment Scale (SQAS; Lam, Zhang, & Jensen, 2005) in the Chinese context.
Cheung, S. Y., Lam, E. T. C., Shao, J. W., & Mak, J. Y. (2013). Factor structure of the Chinese Service Quality Assessment Scale (SQAS). Research Quarterly for Exercise and Sport, 84(1) Supp., A94.