Document Type

Article

Publication Date

4-1-2014

Publication Title

International Journal Of Information Management

Keywords

knowledge management; software; misalignment; institutional theory; consultancy firm; Computer Science; Information Systems

Disciplines

Business

Abstract

Inspired by the proposition that “Enterprise IS configurations chosen by the organisations will encodeinstitutionalised principles into these systems” (Gosain, 2004, p. 169), this study seeks to draw attentionto potential sources of misalignment between knowledge management (KM) software and the imple-menting organisation from an institutional theory perspective. Using a case of a global consultancy firm,the study elucidates such misalignments as the consequence of different institutional contexts wheretechnology developers and adopters operate. This study demonstrates how institutional forces affect theimplementation project and provides some lessons learned for organisations that are rich in high-valuetext-based knowledge for making decisions.

DOI

10.1016/j.ijinfomgt.2013.11.003

Version

Postprint

Volume

34

Issue

2

Included in

Business Commons

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