The Information Technology Workforce: A Comparision Of Critical Skills Of Clients And Service Providers

Stephen Hawk, University of Wisconsin - Parkside
Kate M. Kaiser, Marquette University
Tim Goles, Texas A&M International University
Christine V. Bullen, Stevens Institute of Technology


In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations’ recruiting and retention, for individuals’ career development, and for educational programs.