International Journal of Business Communication
Although it is clear that leadership plays a significant role in followers’ psychological health, the specific mechanisms by which leadership effects may take place await further theorizing and investigation. We argue that communication practices may constitute such specific mechanisms. Therefore, the purpose of this study is to examine how leader-member conversational quality (LMCQ) and communication frequency are associated with members’ perception of work role stressors. Through an online survey, the study found that LMCQ has a significant predictive effect on work role ambiguity and role overload. However, LMCQ interacts with communication frequency in their effects on role conflict. These findings contribute to theories of leadership communication and the continuous development of role dynamics theory.
Guowei Jian & Francis Dalisay, Talk Matters at Work: The Effects of Leader-Member Conversational Quality and Communication Frequency on Work Role Stressors. International Journal of Business Communication (Published online before print) pp. 1-18. Copyright © 2015 by Association of Business Communication. Reprinted by permission from Sage Publications, Inc.
Jian, G. & Dalisay, F. (2015). Talk matters at work: The effects of leader-member conversational quality and communication frequency on work role stressors. International Journal of Business Communication. Advance online publication. doi:10.1177/2329488415594157