Document Type


Publication Date


Research Center

Center for Public Management


This study found that – based on selected configurations of communities and specific cost considerations – it is economically viable to consolidate public safety answering points (PSAPs) in Berea, Broadview Heights, Brook Park, North Royalton, Olmsted Falls, Seven Hills, and Strongsville. When comparing 2012 staffing and noncapital costs to estimated staffing and noncapital costs for a consolidated PSAP, the consolidated PSAP would provide an estimated collective reduction in costs ranging from $117,500 to $1.72 million. The analysis also revealed that consolidation is legally feasible. It would also offer improved service by ensuring all dispatchers are certified professionals and would provide an environment in which dispatchers can work together in the same facility, thus offering improved communications across community boundaries. An assessment of technology and equipment will be provided in a separate document.

Consolidation of services would reduce the duplication of services and redundant capital projects. This in turn would free up funds to maintain and replace capital items as they expire. Instead of the duplicate purchase of expensive equipment by several communities, the cost of large capital would be distributed over a larger base of beneficiaries. Centralization will reduce the physical blueprint of dispatch operations which in turn should reduce operating costs such as natural gas, electric, and maintenance. Given an investment in high quality equipment, facilities, and staff, the level and quality of service provided by a consolidated dispatch center should exceed those currently being supplied by communities.