Management And Labor Relations

Title

Systematic Performance Differences Across the Manufacturing-Service Continuum

Document Type

Article

Publication Date

12-2009

Publication Title

Service Business

Abstract

It is becoming clear that management theories developed for manufacturing may not be wholly applicable to service firms. Evidence suggests that economic rents tend to occur at the business level in manufacturing, whereas they arise at the corporate level in services. We address this issue in terms of the characteristics of goods and services, and their effects on the drivers of firm performance across the manufacturing-service continuum. We deduce that the effects are non-linear and vary according to whether products are tangible standardized goods, customized goods and services, or standardized intangible services.

Original Citation

Reed, R., Storrud-Barnes, S. F. (2009). Systematic performance differences across the manufacturing-service continuum. Service Business, 3(4), 319 - 339. doi:10.1007/s11628-009-0073-7

DOI

10.1007/s11628-009-0073-7

Volume

3

Issue

4