Document Type
Article
Publication Date
1-8-2015
Publication Title
Communication Research
Abstract
Although research has made significant gains in understanding the constitutive nature of conversation in the process of organizing, its predictive effects on organizational outcomes are still uncertain. To contribute in this direction, based on social exchange theory and leader-member exchange (LMX) research, this study examined the predictive effects of leader-member conversational quality (LMCQ) on employee organizational commitment (OC), and the potential interaction effects of LMCQ with LMX quality. Using data from an online survey, this study found that above and beyond communication frequency and other control variables, LMCQ is significantly associated with employee OC. More interestingly, the effects of LMCQ vary based on the level of LMX quality. These findings have significant implications at both theoretical and practical levels.
DOI
10.1177/0093650214565924
Version
Postprint
Publisher's Statement
Guowei Jian & Francis Dalisay, Conversation At Work: The Effects of Leader-Member Conversational Quality. Communication Research (Published online before print) pp. 1-21. Copyright © 2015 by the Authors. Reprinted by permission of SAGE Publications, Inc.
Recommended Citation
Jian, G. & Dalisay, F. (2015). Conversation at work: The effects of leader-member conversational quality. Communication Research. Advance online publication. doi: 10.1177/0093650214565924
