Service Quality of Health-Fitness Clubs in Turkey: A Revisit
International Journal of Sport Management
This study examined health-fitness club members’ expectation and perception of service quality using the Turkish version of the Service Quality Assessment Scale.
Gürbüz, B., Lam, E. T. C., & Koçak, S. (2012). Service quality of health-fitness clubs in Turkey: A revisit. International Journal of Sport Management, 13, 1-22.